Refunds, Returns and Warranty Policy
Returns
Oclean offers a 30-day return policy. To issue the return, the product and its package shall remain its original form with tags on, plastic sealing film needs to be intact, receipt also needed.
The buyer is responsible for their own return shipping costs include all customs, duties, and taxes if the return is not due to a defective product or a merchant operation error.
If any items:
- are returned after the specified return period;
- have been physically damaged, modified, or damaged by liquids or;
- not covered by warranty are missing any parts;
You will not receive any refund, replacement, or repair. Customers are also solely responsible to any duties, import taxes and brokerage fees imputable to repaired merchandise (the taxation, if any, will be on replacement parts and labor and transportation).
Please contact us at oclean@hivedeal.com.au for detailed return address before you issue return. Once your return request is accepted, further details will be sent to you. Logistics expenditure shall be covered by the buyer if the product is free from defect.
Warranty
Oclean provides a 2-year warranty. Please inspect your order upon reception and contact us immediately at oclean@hivedeal.com.au if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The warranty does not cover damage caused by:
- misuse or abusive use of the Oclean product, including physical abuse;
- damages by liquids;
- incorrect operation or not following the operation instructions (as stated in the User Manual or manufacturer’s instructions provided with the Oclean product);
- improper installation;
- incorrect or improper maintenance or failure to maintain the Oclean product;
- failure to clean or improper cleaning of the product;
- incorrect voltage or non-authorized electrical connections*;
- adverse external conditions such as power surges and dips, thunderstorm activity, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Oclean control;
- exposure to excessive heat, moisture or dampness;
- exposure to abnormally corrosive conditions;
- use of non-authorized / non-standard, defective or incompatible parts;
- password setting / resetting and computer virus;
- repair, modification or other work carried out on the Oclean product other than by Oclean Support Team;
* Please note: Some wall fast chargers could be harmful to the Oclean devices. Please charge your Oclean product via authorized/standard charger to respect voltage security
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at oclean@hivedeal.com.au.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Last reviewed 19 July 2024
